Sales Policy
Effective Date: December 24, 2024
At VacProFix.com, we aim to provide a seamless and efficient shopping experience. This Sales Policy outlines the terms and conditions related to purchasing products from our website, including product availability, pricing, order processing, and related matters.
1. Product Availability
While we strive to keep our inventory up-to-date, product availability is subject to change. If an item you ordered is unavailable, we will notify you as soon as possible and offer you the option to:
- Replace the item with another product.
- Wait for the item to become available.
- Cancel your order and issue a full refund.
We reserve the right to limit the quantity of items in any order, and some items may be restricted to a certain number per customer.
2. Pricing
-
Pricing Accuracy: We make every effort to ensure that product prices on VacProFix.com are accurate. However, pricing errors may occur. If we discover a pricing error after your order has been placed, we will contact you before processing the order to offer you the option to proceed at the correct price or cancel the order.
-
Price Changes: Prices of items on our website may change without notice. Any price changes will apply only to new orders placed after the change. If you have already placed an order, the price will remain as it was at the time of purchase.
-
Taxes: Sales tax will be applied to your order based on your shipping address. The applicable tax rate will be displayed during checkout. We are required to collect sales tax in certain states and jurisdictions.
-
Discounts and Promotions: From time to time, we may offer discounts, promotional codes, or special sales. These promotions may have specific terms and conditions, such as expiration dates or minimum purchase requirements. Discounts cannot be combined unless specified otherwise.
3. Order Confirmation
Once you have placed your order, you will receive an Order Confirmation email that includes details of your purchase, including:
- Product(s) ordered
- Order number
- Total cost (including taxes and shipping)
Please review your order carefully. If you notice any errors, contact us immediately at contact@vacprofix.com.
4. Order Processing and Shipping
-
Processing Time: All orders are typically processed within 1-3 business days. If an item is out of stock or there are delays, we will notify you of any changes to the processing timeline.
-
Shipping: After processing, your order will be shipped using your selected shipping method. You will receive a tracking number once your order has been shipped. Delivery times vary based on your location and shipping method.
-
Shipping Fees: Shipping fees are calculated at checkout based on the shipping method chosen and the destination address. Additional charges may apply for expedited or international shipping.
5. Payment Terms
We accept various payment methods, including credit/debit cards, PayPal, and other secure payment methods available at checkout. By providing payment details, you authorize us to charge the total amount of your order, including applicable taxes, shipping fees, and discounts.
-
Payment Authorization: Your payment will be authorized when you submit your order. If there are any issues with payment (e.g., insufficient funds, invalid payment details), we will notify you and request that you resolve the issue.
-
Fraud Prevention: To protect against fraud, we may request additional information for verification purposes. We reserve the right to cancel orders that appear suspicious or do not meet our fraud prevention criteria.
6. Order Modifications and Cancellations
-
Order Modifications: Once an order is placed, we may not be able to modify the details. If you need to make changes, please contact us immediately at contact@vacprofix.com. If the order has already been processed or shipped, you may need to follow the return process to return the items.
-
Order Cancellations: You may cancel your order within 24 hours of placement. After this period, we may not be able to cancel the order. If you wish to cancel after the 24-hour window, please refer to our Refund and Returns Policy for guidance on returns.
7. Sales Tax
Sales tax is applied based on the shipping address and local tax regulations. The appropriate tax will be added to your order during checkout and is calculated based on the total order value, including shipping fees.
8. Warranty and Returns
All products are subject to our Refund and Returns Policy. If you receive a defective product or an incorrect item, please contact us within 7 days of receiving the item for assistance with a return or exchange.
- Product Warranty: If the item is covered by a manufacturer’s warranty, you may be entitled to a repair or replacement. Warranty details are typically provided in the product description or packaging.
9. Limitation of Liability
While we make every effort to ensure the accuracy of product descriptions and the safety of items, we are not liable for any indirect, incidental, or consequential damages arising from the use of any product purchased on VacProFix.com.
10. Changes to Sales Policy
We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page with an updated Effective Date. We encourage you to review this policy periodically to stay informed of any updates.
For any questions or concerns regarding our Sales Policy, please contact us:
- Phone: (940) 498-9776
- Email: contact@vacprofix.com
- Address: 411 Hilltop Ln, Lake Dallas, Texas